Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino not on GamStop for us to look at? This page explains how to get in touch and what happens once you do.

How to Reach the Editorial Team

Email is the best way to reach us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work of a real answer.

If you can, tell us straight away what your message is about. A quick line such as "correction request" or "bonus terms query" helps us route it to the right person and reply faster.

What We Can Help With

• Questions about our reviews — if you want more detail on how we assessed a specific site, such as our list of trusted non GamStop casinos, ask and we'll clarify.
• Corrections — bonus terms, wagering requirements and payment options change often. If you find information that looks out of date, tell us and we'll check it against the operator's current terms.
• Content suggestions — if there's a topic around casinos not on GamStop, gambling sites, or a specific payment method you think we should cover, let us know.
• General feedback — positive or critical, we read it all and use it to shape what we publish.
• Concerns about gambling harm — if you or someone you know is struggling with gambling, mention it in your message. We can point you towards GamCare and other support organisations, though we are not a substitute for professional help.

We do not offer account support for any operator. If you have a dispute over a deposit, withdrawal, or bonus with a specific casino, that needs to go directly to the casino's own customer support or complaints process, since we have no access to individual player accounts.

What to Expect After You Write to Us

We aim to respond within two working days. During busier periods — for instance after we publish or update a major guide — it can take a little longer, but every message gets a reply from someone who has actually read it.

We won't ask for sensitive account details such as passwords, card numbers or ID documents by email, and you should never send these to us or to any third party claiming to represent this site.

A Note on What We Publish

This site reviews casinos not on GamStop for a UK audience, covering areas such as licensing, bonus terms, wagering requirements, payment methods and game selection. Our aim is to give readers a clear, balanced picture rather than promotional copy. Reader feedback — including corrections — is part of how we keep that accurate over time. If something we've written has misled you or turned out to be wrong, we want to hear about it directly rather than have it sit uncorrected.

Whatever the reason for getting in touch, thank you for taking the time. We read every message and will get back to you as soon as we can.